At The Shine Movement, we understand that buying T-shirts over the internet can be somewhat intimidating since you cannot actually try them on before you buy them. For this reason, we are more than happy to exchange any item that does not fit properly or does not meet your expectations within 30 days of receiving your orders. Typically we allow exchange of goods that fall in one or both of these 2 categories:
A. Wrong Size
If you have ordered the wrong size, you may request for an exchange, provided the items are returned in re-sellable, unwashed condition along with the original packaging and tags. Please note that if you would have to pay all shipping and delivery costs incurred in the exchange process (eg. Singapore customers would have to pay around S$6 per piece for US imports and S$2 per piece for Singapore designs). For this reason, we strongly advise you to double confirm you have selected the right size before sending your orders. It’s easy to select the right size. All you have to do is click here and follow the instructions.
B. Defective Products
We will make every effort to exchange defective items quickly. If you think your merchandise is defective, please follow the 3 steps listed below.
Simple 3-step exchange process:
Please review the guidelines listed above regarding the types of product(s) to be exchanged.
Please print and complete the exchange form. If you are requesting another item of a different size or style, please check the website first for availability. If there is a price difference between the returned and the items requested, please include a check or your credit card information for the difference.
Email email@example.com to request for the mailing address.
After returning the T-shirts, you will receive Singapore designs (product codes ending with S) around 7 to 14 working days later, and US imports (product codes ending with U or G) your new shirts by the end of the following month. This applies to Singapore customers only. For non Singapore customers, we will advise you on a case-by-case basis.
In the event that you need your return handling to be expedited, please email us at firstname.lastname@example.org, and we will make every effort to speed up the processing of your request.